Returns & Exchanges

We want you and your pet to be happy with every purchase. If something isn’t right, here is how returns and exchanges work.

Returns and exchanges

• You can return or exchange unopened, undamaged items within 7 days of receiving them, with your receipt.

• To start a return or exchange, call or WhatsApp us on +962 79 988 8200, or visit our store on Mecca St.

Items we can’t take back

For health and hygiene reasons, opened food, litter and hygiene products can’t be returned unless they are faulty.

Faulty or incorrect items

If you receive a faulty or incorrect item, contact us and we’ll replace it or refund you.

Refunds

Refunds are made to your original payment method or to your Birds Land wallet.